Recepcionista / Atención al cliente en frontdesk (m/f)

Do you want to be part of a steadily growing family-owned business, running more than 30 hotels & residences in Europe? Would you like to contribute to creating a feel-good home away from home for our guests? At our group you can expect a dynamic and open team that values both innovation and tradition. We are looking forward to getting to know you and soon welcome you as part of our team in Prague as:
Receptionist / Front of the House Guest Service (m/f)
YOUR TASKS:
• Ensures that the day-to-day operations at the Front Office run smoothly
• Performs all administrative tasks and handles correspondence
• Welcomes and assists guests (check-in and check-out)
• Individually attends to guest requests and manages complaints
• Ensures that office organization operations run smoothly
• Is responsible for professionally and quickly handling incoming reservations
• Is the first point of contact on site for guests
• General assistance activities, including arranging for food and beverages for guests
• Taking and forwarding general questions and requests (by phone and in person)

OUR BENEFITS:
• All-inclusive onboarding for a good start at work
• Buddy program
• Healthy and balanced employee meals in our team restaurants (also on days off)
• Free use of the fitness area
• Individual development planning and support through internal and external training and development opportunities
• Cross-exposure opportunities in other Falkensteiner hotels
• Opportunities to help shape the future in a dynamic and open working environment
• Attractive location for sports and leisure activities
• Team Member Rate and Family & Friends Special Rates with additional discounts on F&B and spa services
This offer is for immediate incorporation as we constantly need receptionists and frontdesk staff in our hotels.