Tipo de trabajo

Do you want to be part of a steadily growing family-owned business, running more than 30 hotels & residences in Europe? Would you like to contribute to creating a feel-good home away from home for our guests? At our group you can expect a dynamic and open team that values both innovation and tradition. We are looking forward to getting to know you and soon welcome you as part of our team in Prague as:
Receptionist / Front of the House Guest Service (m/f)
• Ensures that the day-to-day operations at the Front Office run smoothly
• Performs all administrative tasks and handles correspondence
• Welcomes and assists guests (check-in and check-out)
• Individually attends to guest requests and manages complaints
• Ensures that office organization operations run smoothly
• Is responsible for professionally and quickly handling incoming reservations
• Is the first point of contact on site for guests
• General assistance activities, including arranging for food and beverages for guests
• Taking and forwarding general questions and requests (by phone and in person)

• All-inclusive onboarding for a good start at work
• Buddy program
• Healthy and balanced employee meals in our team restaurants (also on days off)
• Free use of the fitness area
• Individual development planning and support through internal and external training and development opportunities
• Cross-exposure opportunities in other Falkensteiner hotels
• Opportunities to help shape the future in a dynamic and open working environment
• Attractive location for sports and leisure activities
• Team Member Rate and Family & Friends Special Rates with additional discounts on F&B and spa services
This offer is for immediate incorporation as we constantly need receptionists and frontdesk staff in our hotels.


• At least 2-3 years of work experience in the front office area
• Completed hospitality vocational training
• Professional appearance and outstanding manners
• Valid driving license
• Outstanding communication skills and a compelling and engaging demeanor
• Excellent written and spoken German and English; additional languages are desirable
• Good Microsoft Office skills and Protel skills
• A can-do attitude, hands-on mentality, and strong solution orientation
• Team player

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    EDUCATION AND OTHER TRAINING COURSES. Title of qualification awarded:
    Training courses and masters, if any:

    CURRENT JOB. Please describe your current job:

    Foreign languages and level of competence: elementary (A1-A2) intermediate (B1-B2) advanced (C1), proficiency (C2):

    SPECIAL MEDICAL NEEDS. Do you have any specific medical needs (chronic illnesses and specific medicines, allergies, food intolerance, disability, etc.)? Please give details and/or attach documentation to this application:

    What are your hobbies?

    How would you describe yourself (values and weaknesses, roles of friends in your life, importance of school and job)?

    Please, describe your previous experiences in other countries and your contacts with people of other nationalities and cultures:

    Motivation letter in ENGLISH (only documents .doc, .docx, .pdf, .odt). Please describe in one single page your previous experiences as worker or volunteer (describe also the movements, the organizations and programmes you worked with, if any); Why would you like to take part in this job position (describe your expectations and what you think you may offer to the project)?; What would you like to learn from this project in terms of practical experience?; What are your plans for the future?; Have you ever taken part in any job? Where? When? For how long?; Which field of job would you like to work in? Why? Ver cómo se hace una carta de motivación

    Upload your CV in ENGLISH (please include your date of birth within the CV) (only documents .doc, .docx, .pdf, .odt)

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